Refund policy
Returns & Exchanges
At Root Bright, every order is carefully inspected before it ships, which is why all sales are final. We don’t accept returns or exchanges for change of mind, preference, or sizing.
The only exception is a defective product. If your item arrives with a manufacturing flaw or is damaged on arrival, we’ll make it right with a replacement or full refund.
To qualify, simply email clear photos or a short video of the issue to rootbright@outlook.com within 7 days of delivery. Once we confirm the defect, we’ll take care of the rest, no hassle.
How to Submit a Claim
If you have a purchased protection plan or a verified manufacturing defect, please contact us at rootbright@outlook.com with the following:
- Order Number: Located in your confirmation email.
- Proof of Issue: Clear photos or a video showing the specific damage or defect.
- Protection Confirmation: A note indicating if you purchased the Warranty or Shipping Protection.
Our quality assurance team will review your submission and, once verified, provide instructions for your refund or replacement.